1. The Financial Services Authority (FSA)

The FSA is the independent watchdog that regulates financial services. It requires us to give you this document. Use this information to decide if our services are right for you.

2. Whose products do we offer?

We only offer products from a single insurer (Globeshield International) 

3. Which service will we provide you with?

You will not receive advice or a recommendation from us. We may ask some questions to narrow down the selection of products that we will provide details on. You will then need to make your own choice about how to proceed.

4. What will you have to pay us for our services?

No fee.

5. Who regulates us?

WestEast Travel Limited is an appointed representative of ITC Compliance Ltd, which is authorized and regulated by the Financial Services Authority. You can check this on the FSA’s Register by visiting the FSA’s website www.fsa.gov.uk/register or by contacting the FSA on 0845 606 1234.

6. Business Ownership

We are neither owned directly or indirectly by an insurance company.

7. What to do if you have a complaint

If you wish to register a complaint:

In writng to: WestEast Travel Limited, 295 King Street, Hammersmith, London, W6 9NH

By phone: 0844 815 8899

By email: uk@westeasttravel.com

If you cannot settle your complaint with us, you may be entitled to refer it to the Financial Ombudsman Service. Web site: http://www.financial-ombudsman.org.uk